Designing Effective Training:
A Personalized Approach to RIM/IG Training and Program Awareness

In this presentation, we will discuss the paramount importance of employee-centric training. We will delve into a crucial paradigm shift that businesses need to embrace: the move away from the traditional one-size-fits-all training model towards a personalized approach that caters to your organization and your employees’ unique needs. This panel of experienced RIM/IG professionals will debunk the myth that all employees consume and retain training in the same way. Drawing from real-world experiences, they will share their experiences in tailoring training content to match individual employees’ needs and ensure the success of their RIM/IG programs.

With employees spanning five distinct generations, it’s imperative to acknowledge that each cohort carries its own distinct preferences, objectives, and learning methodologies. We will shed light on the methods we’ve employed to align training materials with the diverse values and learning styles of these generations.

Presented by:

Pauline Drummond - Prudential Financial
With over 25 years’ experience in banking, insurance, construction, and beverage industries. She has built out various domestic and international compliance programs over the years such as Records Management, Business Continuity, and Privacy. Her current focus is ensuring Records Management compliance within the Information Technology space.

Pauline has a Bachelor of Science in Accounting from Hunter College in New York City and a Project Management Certificate from George Town University. She currently resides in Piscataway, NJ with her husband Robin and children Alexa and Paul. Her interests include traveling, mentoring teens and reading.

Dana VanDeusen - Merck & Co., Inc.
Dana has over 25 years in the pharmaceutical industry, currently working at Merck & Co., Inc. Dana has a BA in Biology and a Masters in Communication and Information Studies, both from Rutgers University. 

Seth Beim, CRM, IGP - Verizon
Seth has over 20 years working with Records Management in multinational telecom, insurance, and other industries. Currently working at Verizon, Seth earned his CRM and IGP certifications and a Bachelors from York College. Seth lives in Hunterdon county, NJ with his family. His interests include music and attending concerts, travel, and technology.

Moderated by:

Scott Bowker, CRM is a retired records and information management professional with 35 years of experience in the pharmaceutical industry. He held leadership positions of increasing responsibility at Berlex Laboratories (now part of Bayer), Johnson & Johnson and Sanofi. Scott’s last position was at Bristol Myers Squibb as a Records Information Specialist, where he assisted in the planning, organization and administration of the Information and Records program.

Scott graduated from Rutgers University with a BA in History and received his MA in History (with a specialization in Archival Management) from New York University. Scott is currently enjoying retirement after relocating back to New Jersey. In addition to travel and spending time with family, Scott is volunteering at the New Brunswick Performing Arts Center and the ICRM.