Imagine a chatbot capable of answering questions based on elements from the Retention Schedule. 

Questions like: "I have a map of a building, what category of document is that?", "Can I destroy a SOP?", "What is the difference between records related to 'personnel qualification' and 'training'?", "I have a photo of the CEO, should it be kept as a record?" and other Records Management questions.

This AI provides an enhanced user experience, sparing people the effort of manually searching for the most relevant records type or retention guidelines in an Excel sheet.

The chatbot utilizes Conversational Generative AI and Natural Language Processing techniques. The challenge was to integrate Retention Schedule elements for analysis and responses by Artificial Intelligence.

Join us for a session that includes discussions around AI topics such as:
○ How Conversational Generative AI and Natural Language Processing works
○ Teaching the AI about Retention Schedule elements.
○ Examples of questions and answers.
○ Elements of change management, considering that AI is uncertain while humans are accustomed to deterministic models.

Let's embark on a journey exploring how Conversational AI can revolutionize records management practices, making information retrieval smoother and more efficient for users.

Presented by:

Stephane Wulc is currently the Global Head of Records & Information Management at Sanofi, leading transformation toward a GxP driven department, and has served in this role since 2016.  Prior to Sanofi, Stephane was a Black Belt Lean Six Sigma consultant for several pharmaceutical companies and a Project Director for Customer Relationship Management systems worldwide for Servier (a French pharmaceutical company).  He holds a post-graduate degree on Artificial Intelligence and is married with 2 children and a dog.